Effective Date: August 27, 2026

Welcome to Sattar Enterprise! These Terms and Conditions outline the rules and regulations for using the services of Sattar Enterprise via our website sattarenterprise.com. By accessing or using our car rental services, you agree to comply with and be bound by these terms.

1. Services Provided

Sattar Enterprise provides car rental and transportation services across Bangladesh for personal, business, event, and long-distance journeys.

2. Bookings & Payments

• Booking Confirmation: All bookings are subject to vehicle availability and confirmation by Sattar Enterprise.
• Pricing & Charges: Rates provided on sattarenterprise.com are transparent; however, additional costs such as toll fees, parking charges, or fuel adjustments (if not included in the package) are the customer’s responsibility unless explicitly stated otherwise.
• Payment Terms: Payments must be made via approved channels specified at the time of booking.

3. Cancellations & Refunds

• Cancellation policies apply depending on the timing of your cancellation relative to the scheduled pickup time.
• Specific cancellation fees and refund processing times will be communicated at the time of booking or inquiry.

4. User Responsibilities

• Passengers must provide accurate personal and booking details.
• Passengers are expected to maintain basic decorum and avoid damaging the vehicle. Any damage caused to the vehicle by the customer or guest may incur penalty fees.
• Illegal activities, transport of contraband, or reckless behavior prohibited under Bangladesh law are strictly forbidden.

5. Vehicle Availability & Modifications

While Sattar Enterprise strives to provide the exact model requested, we reserve the right to substitute a vehicle with one of similar capacity and standard in case of unforeseen circumstances or vehicle maintenance needs.

6. Limitation of Liability

Sattar Enterprise is not liable for delays, missed appointments, or disruptions caused by natural disasters, traffic congestion, road blockades, severe weather, or events beyond our reasonable control (Force Majeure).

7. Governing Law

These terms are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh.